N-CONNECT
SALES AND SERVICE APPLICATION
Enhancing sales and post sales experiences by automating processes to abstain from ambiguity, for a structured and a error-proof system.
PRODUCT OBJECTIVES
Paperless Process
This eliminates human errors making it an error proof process. Helps save time and improves efficiency
Systemize the Sales and Service Process
Embedding a system which will help regularize the process, eliminating ambiguity.
Enhancing the Post-Sales Experience
Customers can make complaints and keep a track of their complaints.
Stock Management
This will help the channel partners manage their stock, place orders and complete formalities digitally.
Transparent Process and Tracking
This enables user control and freedom, the user has complete information of the machine.
Documentation and Anytime Access.
This enforces the service engineers to fill out complete documents accurately. This helps in systematic and reliable documentation, done digitally can be accessed anytime.
Machine location and it’s status
Geo-Tracking avoids unauthorized sales of machines. This will ensure a transparent trade between parties.
Data driven Analysis
The digital data thus can be then used to derrive insights based on focus area of sales, service and machine drawbacks.
User Provisioning
Access based logins maintains privacy and security of data and documents.
PROBLEMS IDENTIFIED
Machine ones sold to the distributor or channel partner, the comapny could not keep a track of where the machine has been sold ahead or who is the end customer. Due to this when any service request was raised no action was taken from the distributor that led to distress and unhappy customers.
Service requests were raised over call and would be tracked using different and multiple application. This leads to indefinte timelines, unknown task ownership, complaint status and proposed solution was unclear.
Documentation was a manual process which is time-consuming and lengthy. The error rates increases by 50%. The productivity rate decreases by 50% which impacted the post sales experience of the product.
Timely remiders could not be sent to the end customer, that led to frustration in customer leading to higher bounce rate.
Data driven analysis was complicated as traditional methods were being used, made it difficult for resourse planning, finances and sales.
Incomplete reports were filled by the service engineers and desitibutors that mislead product problems and thus wrong solutions were proposed.
OPPORTUNITIES
Create a simple and intuitive digital product that can help ease out documentation. This will be a step by step process that will ensure that the user fills up all the required details, without leaving it incomplete.
Maintaining consistency with the existing product, thus the adaptivity and the learning curve will be short. Inducing a new process shouldn't feel a hassle.
Creating a transparent, informative and comprehensive digital product that encompasses the responsibilities of the engineers and helps drive analytics through the data.
BUSINESS GOALS
Enriching the sales and the post sales experience helping in user retention and gaining confidence of the users boosting sales.
To abstain unauthorised sales of the machine and keep a track of the machine and aim a providing timely support.
SUCCESS METRICS
Time against Task
Human Errors
Efficiency
Insights and Analytics
Intuitive and Easy to use
UNDERSTANDING THE USER
LOGIN
Simple and quick login process to ease the cognitive load of the user to remember the user ID and Password, OTP login has been used.
MY MACHINES
It displays a comprehensive list of all machines and their status. This helps user in stock and inventory management.
SELL MACHINE
INSTALL MACHINE
PREVENTIVE MAINTAINENCE
COMPLAINT
REPORTS
OTHER PROJECTS
UX/UI
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